Season 1
Build a Business That Works
Understand how a business works, build the systems it runs on, and improve them.
Published episodes
What a Business Actually Is: People, Processes, Resources and Systems
Every product depends on people, processes, resources and systems working together. This first lesson builds a simple way of seeing your business: four connected elements and three core flows (winning work, delivering work and getting paid), with a fictional home bakery and a five-person agency as worked examples. Exercise: map your business on one page and circle the connection that causes the most trouble.
How Work Actually Gets Done: Tasks, Processes and Systems
Use input → process → output to break any piece of work into understandable steps.
The Customer Journey as an Operating System
Understand, through a simplified five-stage teaching framework, the operational work behind each stage of a customer's experience.
Phase 1 Recap: How Your Business Really Works
Spot constraints and recognize when the owner has become the bottleneck.
More episodes in this season are released in order. See all six seasons