Keep client requests connected to the relationship they belong to.
When a client needs help, the request shouldn't become disconnected from everything your business already knows about them.
Bring support activity into the same client operations environment used to manage the broader relationship.
30 days free. No credit card required.
Give requests somewhere to go
Create a defined path for support rather than relying exclusively on scattered email threads and informal follow-up.
Maintain client context
Support interactions are part of the client relationship. Keeping them closer to the client operation gives your business a more complete view of what is happening after delivery.
From request to resolved
Support tickets give each client request a clear priority and status, with the conversation kept alongside the rest of the relationship.
- ReceiveTickets and client messages
- PrioritizePriority, status and ownership
- ResolveThe client knows where things stand
Give every request a defined place to go
When clients can ask for help in any channel, requests get lost between inboxes. Support tickets give each request a record of its own, and support inboxes collect them in one place for the team.
Work Requests handle requests for new work, and messaging keeps quick conversations with the client attached to the relationship.
- Support tickets
- Support inboxes
- Work Requests and messaging
Support tickets and help desk: Available on Business.
Prioritize and route support work clearly
Not every request is equally urgent. Priorities and statuses show what needs attention first and where each request stands, and assignment makes it clear who owns it.
Tags group requests by topic, so recurring issues become visible and can be addressed at the source.
- Assignment to team members
- Priorities and statuses
- Tags for grouping requests
Keep support connected to the broader client relationship
A support request makes more sense with context: what the client bought, what is being delivered and what happened last time. Keeping support alongside the client record means the person answering can see that context without asking the client to repeat it.
Over time, the support history becomes part of the relationship, which helps when planning renewals and new work.
Support is part of the lifecycle
- DELIVER
- BILL
- SUPPORT (this capability)
- GROW
What this looks like in AvariHQ
The verified features behind Client Support, with the plans they are included in. Add-Ons are optional and purchased separately.
View Pricing- Client communication toolsAll plans
- Support Tickets / Help DeskBusiness
- Embeddable website chatSales Suite Add-On
Make support part of the client operation.
30 days free. No credit card required.